CHAPTER 13. TECHNICAL SUPPORT

Your telemedicine system may need to be available seven (7) days a week. Increasingly, it will become an important source of revenue. Continued operation of your system without interruption may be critical to maintain service availability for valued customers. In a competitive environment, you cannot afford to have mission critical systems out of commission.

As part of the planning exercise, assess the capabilities of your organization to provide in-house technical support for each of the technologies incorporated into your telemedicine program. If any of those services are not available in-house, assess the commitment of each system vendor to provide technical support.

AMD is committed to providing the best technical support in the industry, including installation, training and 24/7 technical support. AMD offers a series of technical support and extended warranty programs, including the "hot swap" of devices in the event of product failure to minimize system downtime. AMD's Training and Service Plans pages cover the range of options.