Technical Support & Service

Keep Your Telemedicine Program Moving Forward

AMD offers support services worldwide for our customers needing technical assistance or product support. Our products are designed for reliable and long term performance, but in the event you have technical questions or need support, please give us a call so we can ensure your concerns are addressed in a timely manner.

Technical support contact info:

  • 866- 449-8452 (toll free from US & Canada)
  • +1-978-937-9021 (international callers)

All AMD medical devices and software come with a standard warranty for one year, effective from date of invoice. 'Priority-One Service and Extended Warranty Coverage are also available for additional support to help you keep your telemedicine program up and running:

Standard Software Maintenance & Support Includes: Standard Hardware Warranty & Service Plan Includes: Priority-One Hardware Warranty & Service Plan Includes:
  • All version upgrades at no additional cost;
  • Access to telemedicine knowledge experts;
  • Phone and email customer service support hotline (toll free in U.S. & Canada) during business hours 9am – 5pm EST;
  • Dedicated technical support representative;
  • Technical service representative available for consulting;
  • Online (or hard copy) access to detailed product manuals.
  • All parts and labor for any failure due to normal use excluding disposable items;
  • 48-hour response time on status of parts returned for repair (from date of delivery to AMD);
  • Phone and email customer service hotline (toll free in U.S. & Canada) during business hours of 9am – 5pm EST;
  • Shipping and insurance cost of repaired or replaced product back to customer. (customer is responsible for cost of shipping item to be serviced to AMD or factory).

  • All of the services included with the Standard Service Warranty;
  • a time commitment from AMD to dispatch parts or replacement products to get your system up-and-running;
  • Product “Hot-Swap” - immediate shipment of a loaner product until repair or replacement of defective product is completed;
  • 24-hour customer service hotline (Toll free in the U.S. and Canada;
    Technical support for products under contracted warranty.