Technical Support & Service
Keep Your Telemedicine Program Moving Forward
AMD offers 24 hour telephone, email and video conference support service world-wide. Our products are designed for reliable and long term performance, but in the event you have technical questions or need support, please give us a call so we can ensure your concerns are addressed in a timely manner.
Technical support contact info:
- 866- 449-8452 (toll free from US & Canada)
- +1-978-937-9021 (international callers)
All AMD medical devices and software come with a standard warranty for one year, effective from date of invoice. 'Priority-One Service and Extended Warranty Coverage are also available for additional support to help you keep your telemedicine program up and running:
|Standard Software Maintenance & Support Includes:
|| Standard Hardware Warranty & Service Plan Includes:
||Priority-One Hardware Warranty & Service Plan Includes:
- All version upgrades at no additional cost;
- Access to telemedicine knowledge experts;
- Phone and email customer service support hotline (toll free in U.S. & Canada) during business hours 9am – 5pm EST;
- Dedicated technical support representative;
- Technical service representative available for consulting;
- Online (or hard copy) access to detailed product manuals.
- All parts and labor for any failure due to normal use excluding disposable items;
- 48-hour response time on status of parts returned for repair (from date of delivery to AMD);
- Phone and email customer service hotline (toll free in U.S. & Canada) during business hours of 9am – 5pm EST;
- Shipping and insurance cost of repaired or replaced product back to customer. (customer is responsible for cost of shipping item to be serviced to AMD or factory).
- All of the services included with the Standard Service Warranty;
- a time commitment from AMD to dispatch parts or replacement products to get your system up-and-running;
- Product “Hot-Swap” - immediate shipment of a loaner product until repair or replacement of defective product is completed;
- 24-hour customer service hotline (Toll free in the U.S. and Canada;
Technical support for products under contracted warranty.