Technical Support & Service

Keep Your Telemedicine Program Moving Forward

AMD offers 24 hour telephone, email and video conference support service world-wide. Our products are designed for reliable and long term performance, but in the event you have technical questions or need support, please give us a call so we can ensure your concerns are addressed in a timely manner.

Technical support contact info:

  • 866- 449-8452 (toll free from US & Canada)
  • +1-978-937-9021 (international callers)

All AMD medical devices and software come with a standard warranty for one year, effective from date of invoice. 'Priority-One Service and Extended Warranty Coverage are also available for additional support to help you keep your telemedicine program up and running:

Standard Software Maintenance & Support Includes: Standard Hardware Warranty & Service Plan Includes: Priority-One Hardware Warranty & Service Plan Includes:
  • All version upgrades at no additional cost;
  • Access to telemedicine knowledge experts;
  • Phone and email customer service support hotline (toll free in U.S. & Canada) during business hours 9am – 5pm EST;
  • Dedicated technical support representative;
  • Technical service representative available for consulting;
  • Online (or hard copy) access to detailed product manuals.
  • All parts and labor for any failure due to normal use excluding disposable items;
  • 48-hour response time on status of parts returned for repair (from date of delivery to AMD);
  • Phone and email customer service hotline (toll free in U.S. & Canada) during business hours of 9am – 5pm EST;
  • Shipping and insurance cost of repaired or replaced product back to customer. (customer is responsible for cost of shipping item to be serviced to AMD or factory).

  • All of the services included with the Standard Service Warranty;
  • a time commitment from AMD to dispatch parts or replacement products to get your system up-and-running;
  • Product “Hot-Swap” - immediate shipment of a loaner product until repair or replacement of defective product is completed;
  • 24-hour customer service hotline (Toll free in the U.S. and Canada;
    Technical support for products under contracted warranty.