PRIORITY ONE Service

Priority One Service is AMD's premium Rapid Response service and includes:
  • A time commitment to dispatch parts or replacement products to get your system up-and-running.
  • 24-hour customer service hotline (Toll free in the U.S. and Canada)
  • Technical support management through problem resolution
  • "Hot-swap" of defective product
    • Customer must consult with AMD on shipping and packing instructions
    • Customer responsible for return to AMD shipping and insurance cost
    • AMD responsible for all repaired product return to customer shipping and insurance cost
    • Shipment of replacement equipment via next day air delivery for domestic U.S. customers and three business days (or the earliest standard guaranteed delivery by an international delivery service) for international customers.
    • Customer responsible for any applicable duties or taxes.
  • Covers all AMD products subject to the Service Plan
  • All parts and labor during period Plan is in effect
  • Factory Repair of Product - replacement or repair at the election of AMD
  • Customer returns “hot swap” equipment upon completion of repair.
  • Automatic shipment of consumable or disposable items
  • Video Conference Technical Consultation through customer generated call (up to six sessions per year).
  • Covers any failure due to normal use excluding all consumables or disposables such as lamps, fluids, or gases
  • Products must be under continuous warranty and service coverage from date of delivery to Customer